Customer service excellence wins an award for Fenland District Council

PUBLISHED: 16:26 01 August 2018 | UPDATED: 16:26 01 August 2018

Fenland District Council maintaining its customer service excellence (CSE) accreditation. Council Chairman, Councillor Kay Mayor (right), presenting the award to Councillor Anne Hay. PHOTO: FDC

Fenland District Council maintaining its customer service excellence (CSE) accreditation. Council Chairman, Councillor Kay Mayor (right), presenting the award to Councillor Anne Hay. PHOTO: FDC

Archant

Fenland District Council has once again been awarded a customer service excellence standard.

The authority has retained the gold standard award for customer service delivery, and was also awarded in seven areas for showing best practice.

The national award recognises public, private-sector and voluntary bodies that provide excellent, customer-focused services.

Councillor Kay Mayor, chairman, presented the CSE award to Councillor Anne Hay, the cabinet member responsible for financial and performance management.

Cllr Hay said: “It is a well-deserved recognition of the hard work and commitment from council staff and members in putting the people we serve at the heart of everything we do.”

The council passed the compliance standard and achieved ‘Compliance Plus’ in seven areas – access to services; working with other partners and the community; staff professionalism and attitude; customer identification; and leadership, policy and culture – meaning it surpassed the level needed to get the award and reached a higher standard.

The accreditation will last for three years, with an independent assessor each year.

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