Out of hours GP service gets glowing satisfaction rating by Care Quality Commission

PUBLISHED: 16:23 28 April 2014 | UPDATED: 17:52 28 April 2014

General Practitioner

General Practitioner

Archant

A Cambridgeshire out of hours GP service has been given a verdict of caring and excellent by a health watchdog body.

Patients are “consistently pleased” with the service they receive at the five out of hours primary care centres in Ely, Doddington, Wisbech, Huntingdon and Cambridge.

The Cambridgeshire Doctors on Call, also known as Urgent Care Cambridgeshire, provides an evening and weekend out of ours primary care service for patients in the county when GP surgeries are closed.

More than 500 patients completed a questionnaire about their experience using the on-call system and 98 per cent described it as good or better.

The Care Quality Commission praised the “very effective” system in place to manage medicines and “excellent governance” and risk management procedures.

The service is responsive to concerns and comments and there is a clear vision and strategy that is effectively communicated, the report says.

People’s dignity is protected thanks to purpose designed consultation rooms and staff have a “passion for patient care.”

There is a strong culture of patient centred care and a good recruitment, induction and training process, it adds.

The only action needed to improve, according to the report, is completing audit cycles which is already in the pipeline.

More news stories

Yesterday, 16:52

One of Cambridgeshire’s most influential business leaders –chamber of commerce chief executive John Bridge – claims that re-opening of the Wisbech to March rail link is a lame duck.

Yesterday, 16:54

The Light Cinema, Wisbech, closed temporarily after what bosses say was a “small fire safety related issue”. It re-opens at 6pm tonight (Saturday)

Yesterday, 14:38

Voters in March get an extra chance to go the ballot box this year following approval for a referendum on a planning document that could revolutionise decision making locally.

Yesterday, 14:34

One of Britain’s biggest trade unions - the GMB – has condemned the 30 per cent pay rise for councillors that Cambridgeshire County Council voted through this week.

Most read stories

HOT JOBS

Show Job Lists

HOT JOBS

Show Job Lists

Digital Edition

Image
Read the Cambs Times e-edition E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter