Health chief ‘sorry for the shortcomings in her care’ following inquest into death of teenage student

PUBLISHED: 12:07 07 November 2020 | UPDATED: 12:07 07 November 2020

Tracy Dowling (right), chief executive of Cambridgeshire and Peterborough NHS Foundation Trust: “We offer sincere condolences to Averil's family and we are sorry for the shortcomings in her care.” An inquest into the death of Averil Hart (left) concluded at Peterborough on Friday. Picture; FAMILY/NHS

Tracy Dowling (right), chief executive of Cambridgeshire and Peterborough NHS Foundation Trust: “We offer sincere condolences to Averil's family and we are sorry for the shortcomings in her care.” An inquest into the death of Averil Hart (left) concluded at Peterborough on Friday. Picture; FAMILY/NHS

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A senior Cambridgeshire health official has said they have “acted on the learnings from this tragedy” following the death of a teenage university student.

UEA student Averil was just 19 when she died Picture: SUPPLIED BY FAMILYUEA student Averil was just 19 when she died Picture: SUPPLIED BY FAMILY

Tracy Dowling, chief executive of Cambridgeshire and Peterborough NHS Foundation Trust, was speaking after an inquest concluded that the death of Averil Hart, 19, could have been avoided and was contributed to by neglect.

Ms Dowling said the Cambridgeshire NHS trust, which also provides specialist inpatient services and community services in the area as well as community services in Norfolk, said: “We offer sincere condolences to Averil’s family and we are sorry for the shortcomings in her care.

“We have acted on the learnings from this tragedy and we continue to do so to advance the understanding and treatment of eating disorders, and together with our partners we are working more closely than ever on the provision of care for patients.

“We are committed to supporting further developments which will ensure patients can access support at the earliest opportunity, and therefore have the best chances of recovery.”

Averil Hart inquest: The university student died aged just 19 Picture: SUPPLIED BY FAMILYAveril Hart inquest: The university student died aged just 19 Picture: SUPPLIED BY FAMILY

Averil started her first term at the University of East Anglia (UEA) in Norwich in September 2012.

She had a three-year history of anorexia and had been discharged from the eating disorder unit at Addenbrooke’s Hospital in Cambridge the previous month, following an 11-month stay.

She lost weight during her first term and was taken to hospital after she was found collapsed in her room on December 7.

She was transferred to Addenbrooke’s on December 11 and died there on December 15.

Tracy Dowling, CEO of Cambridgeshire and Peterborough NHS Foundation TrustTracy Dowling, CEO of Cambridgeshire and Peterborough NHS Foundation Trust

Cambridgeshire assistant coroner Sean Horstead has overseen separate inquests into the deaths of five women with anorexia and said, after concluding Miss Hart’s inquest which was the last of the five hearings, that he would write to bodies including NHS England to raise a series of concerns.

Recording a narrative conclusion in the case of Miss Hart on Friday, he said: “Averil Hart’s death could have been avoided and... her death was contributed to by neglect.”

He recorded her medical cause of death as anorexia.

He said that, on the balance of probabilities, a series of failings “more than minimally contributed to her death”.

He said these included the lack of a commissioned service for the medical monitoring of an anorexia patient at high risk of relapse.

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He said that Miss Hart was allocated to an “inexperienced trainee psychologist” amid a “staffing crisis” at the Norfolk Community Eating Disorder Service (NCEDS).

There was a “missed opportunity” when Miss Hart’s father raised concerns about his daughter’s condition over a week before her collapse.

He said there was a failure to provide “any appropriate nutritional support” to Miss Hart during her four-day stay at the Norfolk and Norwich University Hospital (NNUH).

“In the context of her severely malnourished condition recognised on admission, this was a gross failure which had a direct causal connection with, and more than minimally contributed to, her death,” he said.

“Averil Hart’s death was therefore contributed to by neglect.”

The lack of weekend support from psychiatrists and dieticians at the NNUH and a failure to manage her anorexic behaviours while on the ward, where she fell and hit her head and was asked to complete her own food chart, also contributed, he said.

He said that delays during the admission process to Addenbrooke’s Hospital “possibly” contributed to her death.

“However, given the already greatly diminished chance of survival Averil faced following her period at NNUH prior to her arrival at Addenbrooke’s it can only be safely concluded that these failures possibly rather than probably more than minimally contributed to her death,” he said.

The hearing at Peterborough Town Hall was the last of five inquests that Mr Horstead had overseen into the deaths of women with anorexia.

Inquests into the deaths of Maria Jakes, Emma Brown, Madeleine Wallace, and Amanda Bowles had already concluded.

Mr Horstead said that the “absence of a formally commissioned monitoring service in primary or secondary care is the context wherein a number of these deaths have arisen”.

He said that GPs are “generalist by definition” and anorexia is a “relatively uncommon condition for a generalist to deal with”, but that it was also “unreasonable” to expect “hard-pressed secondary services to be entirely responsible without commissioning of a service”.

He described the current situation as “something of a postcode lottery” and said he would write to NHS England with his concerns.

Anorexia has the highest mortality rate of any mental health illness, Mr Horstead said.

“There’s a hope that the tide can be turned,” he said.


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