BT admits up to 1,000 lines in March could have been affected by water damage but they had ‘only’ had 270 complaints!
- Credit: Archant
BRITISH Telecom admitted today water damage could have affected up to 1,000 phone lines in March.
The company was responding to criticism that it had told some customers service could take up to six days to be fully restored.
Seven Stars pub landlord Tristan Casson said that “BT is still saying a fault is outstanding and won’t be completed until Tuesday. We are to expect ‘intermittent service’.”
A weekend press officer for BT told the Cambs Times that the fault in March had been caused by water damage to a major cable from the exchange.
“It has impacted up to 1,000 lines, although we had ‘only’ had 270 reported faults,” said the spokesman,
You may also want to watch:
“Engineers have worked flat out to remove the old cable, run a new cable through and joint each customer back onto it one by one.
“We have restored service to the majority of customers but are still working through re-tests in case of residual faults such as cross lines.”
- 1 BMW driver 'intentionally rammed' Ford car on A142 before fleeing scene
- 2 Binmen revolt over alleged bullying, poor pay, low morale and staffing crisis
- 3 Football club ‘disappointed’ after vandals damage toilet facilities
- 4 Lucky Cambridgeshire neighbours win People's Postcode Lottery
- 5 Woman pedestrian in her 50s killed in guided busway crash
- 6 Drug dealer racially abused police officer
- 7 Person cut out of car after two-vehicle crash
- 8 Ramsey woman to appear in court to face drug dealing charges
- 9 Three people arrested in Somersham after stash of Cannabis found in car
- 10 Woman has heart attack and dies in ambulance waiting for a hospital bed
If you are still experiencing problems email email@example.com or tweet him @johnelworthy