Cambridgeshire Police take to Twitter to highlight 999 misuse

CAMBRIDGESHIRE Police took to Twitter yesterday to highlight the misuse of 999 as the force encouraged people to use the new non-emergency number of 101.

More than 3,000 calls were received by Cambridgeshire Police’s new non-emergency number 101 in its first month.

However, via the force’s CambsCops feed, it was revealed that between 6am and 4pm on Monday 91 calls were made to 999 - at least 10 per cent were not emergencies and should have been made to 101.

A range of misuse calls were listed on the social networking site throughout the day including a man reporting damage to his wall, incidents that had happened hours earlier and a bike being stolen.

Cambridgeshire Police said on Twitter: “Just when we thought it had gone quiet... Call to 999 reporting damage to a fence. Should have been 101! #999misuse”


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The number came into use on September 21 as part of a national scheme to make 101 the single non-emergency number in England and Wales.

The system has been designed to recognise where the caller is dialling from and connect them with their local police service.

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Twitter user, KellyQHicks, said: “Great tweets from CambsCops today to raise awareness of new 101 non-emergency number and #999misuse”

Cambridgeshire Police’s old 0345 456 4564 will remain in use alongside 101 for several months to allow people time to get used to the new number.

Superintendent Paul Fullwood said: “The number change does not affect the way that calls are handled.

“Cambridgeshire police continue to take non-emergency calls 24 hours a day, seven days a week.

“People should continue to call 999 when an immediate response is needed because a crime is happening, someone suspected of a crime is nearby, or someone is in danger.”

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