Cleaners leave mother-of-two’s house in March ‘drenched’
- Credit: HARRY RUTTER
A mother-of-two was left distraught after her lounge was drenched by cleaners.
Charlie Bulpin of Queens Street. March, paid £48 to have her two sofas professionally cleaned.
But to her horror, she returned to find her two red sofas and 10 cushions soaked through along with her carpets, mats, window sills and walls dripping in water.
“He came into my house with muddy boots and even told my dog to shut up, while I stayed with the children in the other room,” she said.
Even her one-year-olds pyjama bottoms were left dirty and stained when she crawled into the room.
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Charlie, 26, said she was shocked to discover that the man attempted the cleaning job with one machine, no safety equipment and left her house within 20 minutes in an unmarked white van.
“I was just wanted him gone,” she said.
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“When I came back in I found my window sill and walls dripping in water and both sofas soaked through.
“It felt like he had demolished my house.”
When Charlie phoned the number on the leaflet, she claims she was told by a woman that there was “nothing they could do”.
Both her red three-seater sofas were left with the pads still left smelling damp and waiting to dry out three hours later.
She said: “It said on the leaflet that there would have been a minimum drying time but this was just drenched.
“I had two children in the house and I just wanted him gone, it’s frightening what could have happened if it was an older person – that’s why I want to warn people.
“He even asked me for a fuse for the machine and said he had moved the sofas and cleaned behind them – when I could clearly see that he hadn’t.
“All I wanted was to see if the sofas could be cleaned up a bit as we’ve had them since we moved here three years ago.
“But now they’re just ruined.”
A spokesperson for County Cleaning Services, based in King’s Lynn, said: “The sofa was of a faux-suede material which was very hard to clean and absorbs a lot of water.
“The cleaner explained that it would be a wet clean and can take up to 24 hours to dry and even longer in some cases.
“The man who attended was polite to her and tried his best to remove the stains.
“To do this he had to scrub the arms.
“We have tried to talk to the customer about this.”