I WANTED to write and let your readers know how grateful Anglian Water is for the understanding and patience shown by our customers over the last month.
December has now been officially recognised as the coldest on record. It was also the toughest start to a winter Anglian Water has ever experienced.
The extremely low temperatures and the following thaw have caused a sharp rise in the number of burst mains we have to deal with. At its peak, our workload was 300 per cent up on normal, with more than 3,000 bursts reported in the last two weeks of December alone.
As you would expect, we had planned ahead, with more than twice the normal number of technicians and specialist contractors available to deal with bursts. Even so, our teams are still working around the clock in what have often been extremely difficult conditions.
Our priority has been to fix the large bursts but smaller leaks are a priority too and we are dealing with them as quickly as we can.
Despite these problems we have been hugely helped and encouraged by the response of our customers and I would like to thank everyone involved. The vast majority of people recognise we were doing our best in exceptional circumstances.
We will continue to work hard on behalf of all our customers throughout 2011, whatever the weather throws at us.
PETER SIMPSON
Managing Director
Anglian Water
Huntingdon
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