Excellent customer service at Fenland District Council, says independent inspector

Fenland District Council chairman Councillor Kay Mayor presents the Customer Service Excellence awar

Fenland District Council chairman Councillor Kay Mayor presents the Customer Service Excellence award to Cllr Chris Seaton. - Credit: Archant

The service by Fenland District Council has been judged “excellent” according to an independent assessor.

An inspector met staff, customers and partner organisations and said the council continued to meet the requirements of customer services excellence.

Chief executive Paul Medd said: “Fenland is one of the few councils that have consistently achieved this rigorous standard for all its services, both customer-facing and internal, not just individual ones.

“The CSE assessor was highly complementary of the council’s emphasis on delivering excellent, customer-focused services.”

Assessor Neil Potentier issued the re-accreditation after carrying out an inspection in June.


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The council are proud of its people focus and uses it to embrace a ‘one team’ approach to making a difference to customers, he said.

Staff are customer-focused and have a ‘right-first-time’ attitude and friendly manner, he added,

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Councillor Chris Seaton, cabinet member for financial and performance management, said: “Customers are at the heart of everything we do and drive our priorities as a council. Members and staff are committed to excellent customer service.”

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