Fenland eye - Government technology targets success

PUBLISHED: 12:26 13 January 2006 | UPDATED: 21:37 28 May 2010

FENLAND Council has pulled out all the stops to achieve 99.85 per cent of its e-Government requirements, allowing 671 out of 672 service interactions points to be classified as being electronically enabled. The council would have achieved a 100 per cent r

FENLAND Council has pulled out all the stops to achieve 99.85 per cent of its e-Government requirements, allowing 671 out of 672 service interactions points to be classified as being electronically enabled.The council would have achieved a 100 per cent record but for the fact that it cannot accept payments on behalf of the company contracted to provide the pest control service, meaning this payment interaction point had to be excluded from the Central Government form.There are 290 electronically enabled services provided by the council comprising a total of 671 electronic interaction points available, either via e-mail, phone, fax or the internet.This represents a considerable achievement by dedicated staff over the last few months. For instance there are 15 electronic interaction points for providing grants and benefits; 29 points for issuing licences and 50 points for paying for services.There are also 157 points for accessing a wide variety of 'application for service' interaction points, many of which are forms, either downloaded from the council's website or filled in on-line, and 90 points for providing links or access to services provided by partners and third parties.Councillor Kit Owen, portfolio holder with responsibility for Information Technology, said: "We have effectively achieved 100 per cent of what the Government has required us to provide and monitor. Achieving this has only been possible with the dedication and hard work of the staff involved. We are now looking at where we can further improve our electronic interactions with the public.

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