Letters be clear in our counsel

PUBLISHED: 12:17 03 March 2006 | UPDATED: 21:44 28 May 2010

A PLEDGE that every letter or inquiry gets answered within 10 days has been made by Fenland District Council. Councillors were also told that action is being taken council-wide to improve the quality and timeliness of responses. In future the council has

A PLEDGE that every letter or inquiry gets answered within 10 days has been made by Fenland District Council.Councillors were also told that action is being taken council-wide to improve the quality and timeliness of responses.In future the council has promised that all questions are answered, and in a reader friendly way, that responses will be personable, that staff will endeavour to get it right first time. Actions promised include an intensive training programme for all staff involved in letter writing, councillors were told at their meeting last Thursday.A new correspondence management system is also being launched in April "to enable robust monitoring and reporting" to senior managers and councillors.And under the banner 'Crystal Clear' the council announced it is to join the Plain English Campaign with the aim of ensuring "all our printed literature is clear, concise and reader friendly".The council also heard that in recognition of the number of people from other countries now settling in Fenland, council literature is to produced in other languages.

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