Speak directly to a ticket agent from rail station's new machine
- Credit: Greater Anglia
A new ticket machine offering customers around-the-clock support has been installed at Whittlesea rail station.
Anyone who has a query while using the machine can be put through to a real-life ticket agent and they will help with buying tickets.
Martin Moran, a Greater Anglia director for customer services, said: “We know that customers sometimes feel apprehensive about buying tickets from a machine...
“So being able to connect straight to a friendly voice who can help means that we can improve customer service at Whittlesea too.”
The machine’s installation is part of a £9.5m funding package from the Cambridgeshire and Peterborough Combined Authority to regenerate Fenland’s railways between Ely and Peterborough.
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Mayor Dr Nik Johnson said: “This is just one of a raft of rail improvements the Combined Authority is already funding across Fenland, here at Whittlesea but also at Manea and March."
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