Patients at Littleport surgery told to go elsewhere to collect prescriptions after pharmacy is closed ‘out of the blue’.
- Credit: Archant
Patients at a doctor’s surgery in Littleport say they have been left “in limbo” after it was announced a pharmacy was closing its doors with just a few days notice
Patients at a doctor’s surgery say they have been left “in limbo” after a pharmacy closed its doors with just a few days’ notice.
Patients at St George’s Medical Centre, Littleport, said they arrived on Monday to repeat their prescriptions only to be told the service would be closing yesterday (Wednesday).
Frank Stevens, who regularly collects prescriptions at St George’s, said: “People are angry over it and I understand a lot of people in care homes have been left in limbo.
“A lot of people use the pharmacy because it is open until 10pm. It was a brilliant service because it delivered to everybody who needed it. This came completely out of the blue.”
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Another patient said: “It is not right that it can just stop the service with barely any notice and without warning patients.
“I am so angry about it because my child has a repeat prescription and it was an excellent service.”
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In response, the practice said it was “very sorry” for the inconvenience caused but said that patients would no longer be able to collect medication from the pharmacy.
In a statement, the practice said: “We would like to make you aware that from Wednesday, September 10, there will no longer be an independent pharmacy situated at St George’s Medical Centre.
“This means that from September 10, you will not be able to collect your medication from St George’s pharmacy.
“We are very aware that many of our patients use this service for prescriptions and have found it particularly useful for out of hours or immediate dispensing following a doctors appointment.”
The practice did not say whether plans were in place to re-introduce a pharmacy service at the surgery, in Parsons Lane, in the future.
The practice suggested that patients sign should up with local pharmacies that offer repeat prescription services while new arrangements were being made.
The statement released by the surgery added:
“We are very sorry for the inconvenience that may be caused by the closing of this service and will do all we can to make the transition as smooth as possible.”
WHAT DO YOU THINK? How has the closure of this service affected you? E-mail your thoughts to firstname.lastname@example.org or write to Ely Standard, Alexander House, Fore Hill, Ely, CB7 4AF