Silent phone call system in Cambridgeshire to protect people afraid to talk after calling 999
- Credit: Archant
A new system has been put in place by Cambridgeshire Police to protect people afraid to talk once dialling 999.
Dialling 55 after calling emergency services will alert police operators that you are in need of assistance but cannot speak.
A Cambridgeshire Police spokesman said: “There are many different reasons why someone may need to call the police.
“In some situations the caller may not be able to speak due to needing to keep the call private to protect their safety.
“Most people will be surprised to know just how many accidental 999 calls are answered by operators in the UK every single day.
You may also want to watch:
“Police operators will try to distinguish if the call is genuine or what is commonly known as a ‘pocket dial’ by answering a series of questions.
“If there are slight noises such as breathing that lead the operator to think someone is in fact on the other end of the line and cannot talk, the call taker will ask the individual to dial 55 to make it clear they cannot talk.
- 1 Caravan wedged under Fens rail bridge
- 2 7 questions that could decide if you truly are from the Fens
- 3 Wisbech to March light rail signalled in ‘levelling up’ bid by Mayor
- 4 Burglars led police to £170,000 cannabis factory
- 5 7 of the best pumpkin picking locations in Cambridgeshire
- 6 Bid to ban ex- mayor running pub “a joke” says cabinet member
- 7 Jaw-dropping stunts and traditional circus elements combine in unmissable show
- 8 Daughter sets fire to father's bedroom after food outrage
- 9 Woman delighted to finally be a mum after infertility heartache
- 10 Fire destroys family bungalow in the Fens
“Dialling 55 will then send the call through to the police, who can try to locate the caller and send out assistance if it is believed the call is an emergency.”
The force spokesman added: “It is important to note the force does not automatically have details of the caller’s location so cannot send automatic assistance, particularly if the caller is using a mobile phone.”
• If you are deaf, hard of hearing or speech-impaired, you can contact the emergency services by texting 999. Register your phone and read more here.