Staff are upbeat and caring at a Wisbech home for adults with learning disabilities, said inspectors
- Credit: Archant
Staff have gone beyond the call of duty at a unit for people with learning disabilities that teaches them to enjoy independent living, a report has said.
Inspectors praised the Larksfield Transition Unit in Wisbech saying it was “outstanding” for caring and good in all other areas.
One social worker said: “They have gone above and beyond what I would call good care.
“When one resident first arrived at Larksfield they had little or no possessions.
“The manager got lots of clothing and other furniture for them from local charity shops just to get the basics in place quickly and make them feel much more at home.”
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Larksfield manager Jane Bates said: “I am absolutely thrilled to receive such an incredible report, it reflects the hard work, commitment and enthusiasm of all the support staff and management team.
“Working effectively as a team we can deliver the very best care to our customers.
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“I’m incredibly proud of this achievement and would like to thank the Larksfield team.”
Inspectors found that staff were matched, as far as possible, to the people they cared for.
One relative said their family member loved dogs and their motivation to get back to walking was one of the staff taking their dog in a couple of times.
“It’s motivated them even more,” they said. “There is a very nice man, he is a volunteer, and he’s got seven dogs and their conversations gave our family member a bit of an outlook.”
Another relative said, “What is outstanding, and I don’t know how they do it, is staff body language and tone - they’re so upbeat!
“They seem to have the knack of creating an ambience.”
Inspectors noticed that people were supported by staff in a compassionate way and said that staff’s knowledge of each person was extremely detailed.