Teething problems with Fenland leisure centre’s swipe card entry system resolved after complaints
TEETHING problems with a new swipe card entry system at one of the council’s leisure centres have been resolved - but apologies were still expressed for inconvenience caused.
Councillor Jan French told last Thursday’s full meeting of Fenland District Council she received numerous complaints about the new system at the George Campbell Leisure Centre in March.
Councillor Steve Garratt, portfolio holder for leisure, said there were teething problems but these were now resolved.
He also said: “We are finding that some people are forgetting to swipe their card and go straight through and are still queuing at reception because that what they’re used to doing.
“If we have caused any inconvenience, I apologise to users.”
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Cllr French also raised concerns about lanes in the pool not being in place and about the cleanliness of the pool.
Cllr Garratt said complaints about the lanes were raised a couple of weeks ago.
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He said: “I can assure you that the manager of George Campbell is aware and is to make sure the pool is laned off if it needs to be.”
The pools are cleaned on a daily basis but Cllr Garratt said he would take forward the concerns.