Thank you Adam Aiken for your consumer rights piece in the Essential Guide to Money

I WOULD like to thank Adam Aiken for his piece ‘Knowing your consumer rights’ in your Essential Guide to Money.

My son’s laptop went wrong. We had it since June 5 2010. Tesco Direct said I had to go to the manufacturer, but I quoted Adam’s article.

Tesco said he was wrong but I argued that I was its customer and it had to deal with me, not pass me on to the manufacturer. I said I would accept a replacement repair or refund but I would only dealt with them because I was Tesco’s customer.

Well, I got a replacement and it has been delivered.

It wasn’t easy by any means but with your article to quote I got a happy outcome.

DIANE EMMERSON

Via e-mail

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