Travel branch manager Kelly wins acclaim in trade magazine

Kelly Hunt.

Kelly Hunt. - Credit: Archant

Travel branch manager Kelly Hunt has proved she knows her stuff. Kelly, manager of the Anglia Co-operative Travel branch in the Beales department store in Wisbech, scored impressively in a mystery shopper survey conducted by the travel trade magazine, Travel Trade Gazette.

The magazine’s mystery shopper visited one other travel outlet in Wisbech and also two on-line sites – but Kelly left them all in the shade with a score of 94%.

The results of the survey are published in the latest edition of Travel Trade Gazette. The mystery shopper requested flights to New York with lounge passes for two in January.

The Travel Trade Gazette said they would have awarded the booking to Kelly because she was the best for price and attitude. The shopper said: “I felt valued and welcomed, and she checked that she had met my needs.”

The Wisbech branch is also currently scoring 100% in mystery shopper surveys run four times in the year by an independent company on behalf of Anglia Co-operative Travel.

Group retail manager Paul Dale said: “I’m really proud of Kelly’s achievement – her consistent customer service and product knowledge is shining through.”

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