In response to Kay Mitchell’s letter asking what the manager of Saga (which is an insurance and holiday firm for the over 50’s, I assume you mean Scope) earns.

I would never publicly ask what you earn so please do not ask what I earn.

I currently work more than 51 hours a week (of which I am only paid for 35) making at least 16 hours of my week voluntary where I am solely in charge of 33 volunteers, some with disabilities, whilst also having three weekly targets to achieve.

I am responsible for all volunteer training including health and safety, financial aspects involved within retail, stock generation, processing and merchandising and rag and recycling, whilst running a successful shop raising money for disabled people and their families.

This is often a very physically demanding job and 10 weeks ago I broke my wrist and elbow, I had one day off where most could and would have been signed off showing my full commitment to the charity.

I appreciate my volunteers more than anyone would know they are my support system and likewise I support them both in and out of the workplace.

I am not just a shop manager, I am their mother, sister, carer but most of all their best friend. I like everyone else have rent and bills to pay and I will be forever proud of myself and my team for what we achieve on a daily basis.

I hope knowing a little more about what we do has enlightened you on how hard I work and therefore deserve what wage I do receive.

LOUISE BRYAN

Via e-mail