Whittlesey health centre has made changes needed to bring it up to scratch say inspectors

Jenner Health Centre in Whittlesey has been told by the CQC that it is now good in all areas March 2

Jenner Health Centre in Whittlesey has been told by the CQC that it is now good in all areas March 2017 PHOTO: Jenner Health Centre - Credit: Archant

A Whittlesey health centre, where some patients on long term medication were not given regular health checks, has made the changes needed to bring its service up to scratch, according to inspectors.

Jenner Health Centre was last year told its service needed improving because some thyroxine patients were not being given vital regular thyroid function tests.

Since inspectors visited in July 2016, The health centre in Turners Lane now uses a computer system where staff can search for patients who have not had thryoid function test for 11 months.

Every three months that is checked to make sure they are recalled, according to the latest inspection report, which said the centre is now good in all areas.

“Overall the practice is rated as good,” confirmed professor Steve Field, chief inspector of general practice, who found the venue had made all the changes asked for in an inspection seven months earlier.


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The centre has 7,800 patients and has taken on two additional full time advanced nurse practitioners.

It has also changed the way it handles repeat prescriptions so they are no longer taken over the phone, he said.

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This means time is freed up for patients to connect to the practice with greater ease, according to the latest report published by the Care Quality Commission.

In addition the centre now has a standard operating procedure to destroy controlled drugs, he said.

Extra staff means it is easier for patients to get through.

“The practice had added additional staff resource during the afternoons to the administration and telephone team which allowed incoming phone calls to be handled more efficiently,” Mr Field said.

The practice is run by four male GP partners who employ one salaried GP.

They have 25 staff, a nursing team and a dispensary with back up administration team.

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