Whittlesey health centre, that “did not provide a safe service”, has taken giant steps in making sure it meets quality standards, report reveals

Jenner Health Centre

Jenner Health Centre - Credit: Archant

A Whittlesey health centre that was branded unsafe by inspectors last year has been re-inspected to make sure they have made the changes needed.

enner Health Centre, which provides a range of primary medical services to around 7,900 registered patients, is run by four GP partners, but they were found to have made two breaches of regulations during an inspection in August 2014.

A report by the Care Quality Commission said: “Jenner Health Centre did not provide a safe service. The provider was in breach of the regulations because there were not suitable infection control and prevention measures in place.

“They were also in breach of the regulations for the dispensing of medication because medicines had not been consistently dispensed according to established guidelines.”

Professor Steve Field, who made the latest inspection, said arrangements had now been made for the safe management of medicines and there were systems in place to monitor infection control.


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Cleanliness within the practice had been strengthened, he said, and the treatment rooms that had previously had sinks in, which were not fit for purpose, and carpeted flooring, had been refurbished.

The practice had taken steps to ensure that the environment was improved and there was good infection control, he said.

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“A process was in place to ensure that medica instruments were cleaned appropriately,” he added.

However, he found that staff still needed reminding about their responsibilities for packaging used instruments that require decontamination.

A report from 2014 said: “All the practice staff demonstrated they were caring and considerate of patients’ feelings. Clinical staff provided suitable information to patients about their condition and took time to explain and check that patients understood what was being said to them.

“Patients spoke very positive about the care and attention they received. GPs provided appropriate support during end of life care.

“The practice was responsive to patient’s needs. Patients and other key local service providers commented on the efficiency and how

reliable and responsive the practice were.”

A report from 2015 said: “All of the patients we spoke with were very complimentary about the service. They told us that they were treated with respect and they were satisfied with the care and treatment they received.”

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